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Performance is a quality result achieved by employees in performing their duties according to the responsibilities given to him. This study aims to determine: (1) the influence of communication on performances, (2) the influence of leadership on performances, (3) the influence of motivation on performances and (4) the influence of work environment on performances. The number of respondents in this study is 80 people. The analysis used in this research is regression analysis. Data were collected through questionnaires. The result of data analysis shows that there is significant influence that is motivation have positive and significant effect; work environment has a positive and significant effect on employee performance in PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan (UP3) or Customer Service Implementer Unit in Medan.Keywords: Communication, Leadership, Motivation, Work Environment.

The Affecting Factors on Employee Performance at PT PLN (Persero) Unit Pelaksana Pelayanan Pelanggan (UP3) Medan