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Quality health services are any efforts made by the service providers with the aim of providing high quality and excellent services to improve the health of individuals, groups or communities alike. This study aims to determine the differences in satisfaction among the patients in Type I, Type II, Type III, service rooms based on the demographic characteristics of health services at the Regional General Hospital of dr. Zainoel Abidin (RSUDZA) in Banda Aceh. This quantitative comparative study employed the Cross-Sectional design. The population was all Type I, Type II, Type III, patients treated in the inpatient rooms. The probability sampling method with the simple random sampling criteria was used to draw 383 patients while the data were harnessed using the SERVQUAL Instrument. The results show that no differences were observed in satisfaction among the Type I, Type II, Type III, patients with the p-value of > 0.05 (p = 0.237). The management of RSUDZA needs to improve the quality of health services to provide satisfaction to its patients by focusing on all service dimensions.

Patient Satisfaction Level based on Demographic Factors using SERVQUAL Instruments in Public Hospital in Banda Aceh, Indonesia