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Television platforms are becoming more relevant due to multiple factors, namely the interactive features that can be provided. Interactivity can effectively support citizens’ problems and needs and open a range of opportunities in several society’s sectors. One of these opportunities is related to seniors’ level of information. In this framework, to improve Portuguese seniors’ info-inclusion in subjects such as social and public services, the +TV4E project aims to develop an Interactive Television (iTV) platform to broadcast personalized content regarding these topics. This paper presents the process and the results of the +TV4E prototype evaluation considering usability and functionality. The platform was made available to a sample of seniors that used it for five weeks in their homes. After this period, the research team applied an evaluation scale and a questionnaire survey to collect data. Despite the high level of usability depicted in results, it was also possible to identify a set of features that should be improved in the final iTV platform.

Seniors’ Info-Inclusion Through Interactive Television: Results of a Field Trial