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Knowledge is a strong competitive source for organizations, giving sustainability, and generating long-term success to them. Communication is the basis of the software project since it provides a way to share knowledge among development team members. Technological tool adoption is one of the strategies to improve communication within software development teams and provide the knowledge sharing among its members. Thus, this paper aims to investigate the shape of the knowledge shared by software development teams through technological communication tools (tech-comm-tools). We collected data through a structured questionnaire and face-to-face interviews. The findings point out the team knowledge is shared by mean texts, photos, and videos according to four categories, such as notification, issues, support to clients, and

Technological Communication Tools in Use - The Shape of Knowledge Shared within Software Development Teams