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This paper argues for considering psychological reactance as a personality trait as an aspect for user models in the field of human-computer interaction (HCI). It is pointed out that with increasing human-likeness of services, such as intelligent personal assistants, phenomena from human-human interaction are becoming more important in the field of HCI, as well. The concept and means of measuring psychological reactance are explained. Furthermore, methods for adapting to different levels of trait reactance are proposed and discussed.

The Benefits of Considering Psychological Reactance as Users’ Personality Trait in HCI Research - Profiling Users with Hong’s Psychological Reactance Scale