Design a Study for Determining Labour Productivity Standard in Canadian Armed Forces Food Services

Canadian Armed Forces (CAF) Food Services recently implemented a standardized menu at all static service locations. Within this new regime, CAF Food Services requires a standard against which they can measure labour performance and use to inform future rationalization of staffing. To start, a pilot study was conducted in February and March 2015 to collect labour performance data. In this paper, we review the results from the pilot study. Due to issues identified with the pilot study, this paper also proposes a revised design and analytical approach for a follow-on study.