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Many firms have implemented their smart business capabilities to efficiently perform management activities and improve the performance of business tasks in a smart management environment. Firms have applied their smart business capabilities to management activities in order to raise the performance of business execution in a global management environment. That is, the measurement and management for the performance of a firmâs smart business execution need to efficiently build and improve the smart business capability appropriate for its management strategy and business departments. Hence, a measurement framework is necessary for efficiently measuring a firmâs smart business performance in order to manage and improve its smart management capability. The validity and reliability of the developed framework are verified by factor analysis and reliability analysis based on previous studies. We find a 10-item framework that can reasonably measure a firm smart business performance in a total performance perspective.

Framework to Efficiently Measure Firm Smart Business Performance in a Global Management Environment