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This paper aims to contribute with some insights on the use of Lean Six Sigma as an improvement tool in an educational environment, in order to improve the efficiency of the network based structure for the provision of social and educational services at the bicentennial institution: Casa Pia de Lisboa (CPL). We suggest to combine management methodologies and Quality tools in order to build and implement continuous improvement programs. The selection of Lean and Six-Sigma as improvement tools for Casa Pia is based on the fact that organizations whose management is focused on processes, are currently incorporating LSS methodologies in their continuous improvement programmes. The planning process is already designed, with the goals and objectives of the various CPL units already defined and properly registered (Planning Process). The implementation of the Control process was initiated in January 2011 and three months of monitoring have already been secured. The expectations in the use of Lean Six Sigma to improve the Control Process are high. If succeeded this project will allow CPL to better monitor and control progress towards its goals, better support the top management and operational decision making processes. Although the use of LSS in an educational context has been recommended by several authors, reality shows that, in general, educational institutions are not aware of the benefits resulting from the application of these

LEAN SIX SIGMA APPLIED TO QUALITY AND PRODUCTIVITY IMPROVEMENT IN THE MANAGEMENT CYCLE – PLANNING AND CONTROL – OF AN EDUCATION, TRAINING AND SOCIAL INTEGRATION INSTITUTION