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With all the discussions of value and benefits based approach for managing information technology (IT) investments, few organizations publish a benefits statement for an actual project or programme. Thus the Benefits Statement 2006/2007 published by the UK NHS National Programme for IT (NPfIT) provides a valuable sample for us to inspect and draw lessons from. This paper examines the statement from the perspective of a value-based framework for project assessment. It is found that the NPfIT benefits statement is defective for a number of reasons. In addition to an admittedly immature theory of IT value assessment, the NPfIT authority did not start the programme with a baseline value proposition or a value assessment methodology. It also failed to make a good use of a centrally prescribed methodology by the UK government. It even ignored specific benefits estimates suggested by the government’s audit office. Most if not all of these defects can be attributed to the lack of a coherent conceptual framework for project value assessment in the NPfIT authority.

A CRITIQUE OF THE BENEFITS STATEMENT 2006/2007 FOR THE UK NHS NATIONAL PROGRAMME FOR IT