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This research paper summarises the experiences of a research and development project that was aimed to explore the relationship between business and IT architecture and to develop a measurement model for Business Critical Services. The paper presents the main research milestones and results, while summarising the research experiences and challenges. The document includes not only the research results, but also the used methodology and approach. The research, utilising architecture modelling frameworks, elaborated an architecture based structure for services and measurement in a Hungarian Bank. By combining service, process and infrastructure models the KPIs of different architecture levels have been aligned and a systematic and integrated measurement concept was developed.

EXPLORING THE RELATIONSHIP BETWEEN BUSINESS AND IT ARCHITECTURE AND TO DEVELOP A MEASUREMENT MODEL FOR BUSINESS CRITICAL SERVICES