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This paper investigates the effects of a large ERP deployment project on the organizational agents who use it within the framework of their activities. In this article, we first present some material showing that, in our case study, this project aims to standardize the company’s Information System (IS), and represents a change on both individual and organizational levels. Second, we go into detail of project management and more specifically, of change management within the framework of projects. Third, we advance some argument showing that “structured” change management approaches could be an efficient way to make project team deal with individual change in order to succeed in ERP deployment.

ERP INTEGRATION PROJECT - Assessing Impacts on Organisational Agents throught a Change Management Approach