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Knowledge-driven processes are business processes whose execution is determined by the prior knowledge of the agents involved and by the knowledge that emerges during a process instance. They are characteristic of emergent business processes. The amount of process knowledge that is relevant to a knowledge-driven process can be enormous and may include common sense knowledge. If a process’ knowledge can not be represented feasibly then that process can not be managed; although its execution may be partially supported. In an e-market domain, the majority of transactions, including requests for advice and information, are knowledge-driven processes for which the knowledge base is the Internet, andso representing the knowledge is not an issue. These processes are managed by a multiagent system that manages the extraction of knowledge from this base using a suite of data mining bots.

MANAGING E-MARKET TRANSACTION PROCESSES - Exploring the limits of process management with a multiagent system