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Nowadays, organizations face the impact of changes from several sources. Literature points out that we still have a gap between the dynamic of the system maintenance and changes in the organizational processes. To cover this gap we consider the use of practices coming from Organizational Semiotics (OS) and Tailoring. OS allows a deep understanding of the organizational context and the technical system embedded in it, and Tailoring proposes to provide autonomy to users in dealing with changes in computer systems. This paper presents a case study developed in our University to explore and extend an existing approach to provide more autonomy to computer system users, according to the evolution of their business requirements.

USER AUTONOMY IN REQUIREMENTS CHANGING SUPPORTED BY ORGANIZATIONAL SEMIOTICS AND TAILORING