Open AccessCustomer Service Chatbots: Anthropomorphism, Adoption and Word of Mouth
Author(s) -
Benjamin T Sheehan
Publication year - 2018
Publication title -
queensland university of technology
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.5204/thesis.eprints.121188
Subject(s) - chatbot , customer service , service (business) , word of mouth , perception , word (group theory) , psychology , computer science , world wide web , advertising , linguistics , marketing , business , philosophy , neuroscience
Accelerating Research
Robert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom
Address
John Eccles HouseRobert Robinson Avenue,
Oxford Science Park, Oxford
OX4 4GP, United Kingdom