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Customised work arrangements (CWAs) include all formal and informal forms of flexibility at work. This thesis used the social exchange process to understand employee requests and manager responses to CWAs. The research surveyed employees' requests, responses to requests and impacts on work-home interaction and work engagement, and the moderating effects of the cultural environment on those outcomes. The limits of responses to CWA requests, impacts on individual and business-related outcomes and social exchange theory are discussed. This research offers insights into how CWAs impact employee experiences which have implications for organisations and government

Customising work through social exchange: An examination of how manager responses to requests for flexible work impact on work-home interaction and work engagement