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Job satisfaction has received wide attention as one of the core elements of an organization that is successful in achieving its purposes. This study aims to investigate the job satisfaction of Sultan Qaboos University (SQU) administrative staff by measuring the job satisfaction level of non-academic staff. The study is concerned with the problem of turnover amongst administrative employees in 2014 which was believed to be high by Majlis AlShura (Oman Parliament), this drove the university to create an incentive program through increasing salaries. This is a descriptive quantitative cross sectional applied research where data were collected by using a structured questionnaire consisting of 42 items covering seven domains of job satisfaction. The overall response rate (150 completed questionnaire) was 68%, 137 (47.4% males, 52.6% females) were usable. The outcome showed that administrative staffs were satisfied with their job. It also revealed that job satisfaction was affected by staff’s gender, where males showed higher job satisfaction than females. It also showed that those who have shorter experience are more satisfied than those who have longer experience and those who hold lower qualifications and lower job levels have higher job satisfaction compared to those who have higher qualifications and job level.

Investigating the Factors Affecting Job Satisfaction and Turnover:Case of Sultan Qaboos University