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Workplace gossip is a widespread phenomenon around the world. Nevertheless, organizational literature has paid little attention to gossip and management research surrounding gossip is scarce. Furthermore, almost always, in this field of study, the term “gossip” has negative connotations. However gossip can be an organizational phenomenon both positive and negative at the same time, depending on whether one is viewing gossip from the employee’s perspective or the organization’s perspective. The aim of this paper is to present some positive applications of gossip, and to provide managers with a deeper understanding of the various functions gossip serves within organizations, in order to reduce specifics costs, improve coordination and control mechanism, and finally provide other benefits.

In Praise of Gossip: The Organizational Functions and Practical Applications of Rumours in the Workplace