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Organizational change and transformation traditionally attracts many researchers to dedicate their times and energy to research, because it is one of the important research topics. However there does not seem to be enough research especially in Arab world such as Egypt, although the area is one of the significant regions now. In this paper, author discusses three topics based upon a case study at a professional consulting firm in Egypt which is specialized in Kaizen –continuous improvement. (1) How did the firm acquire the know-how knowledge about Kaizen? , (2) How did the customer of the consulting firm succeed in the QC Circle activities with the support of the firm? , (3) What are the key factors for success both in of the firm and their customers? At the result, it is supposed that the learning process at the firm could be interpreted with SECI model, and the innovative transformation process in their customers could be interpreted by applying five Stages model (Liu, Nagayoshi and Iijima; 2012). Also the key success factors for Kaizen could be localization of Kaizen activities. The generalizability of these findings can be ascertained with more studies in future.

A Case Study on Service Design in an Egyptian Professional Consulting Firm