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Long waiting time is considered a major issue that affects the performance of healthcare centers.  Out Patient Department (OPD) of Lady Ridgeway Hospital (LRH) has lengthy queues at the OPD during the daytime leading to increased waiting time. The objective of this case study was to find the factors leading to increased waiting time and find agreed-upon strategies to minimize it. The increased daily surge of patients, lack of automation, inadequate consultation rooms and doctors, and insufficient laboratory investigation facilities were a few of the major attributing factors for increased waiting time. The factors were prioritized using the nominal group technique and agreed upon strategies were developed to reduce the waiting time with the participation of the health care staff of the LRH.

international journal of scientific advances

Factors Contributing to Increased Patient Waiting Time at Out Patient Department of Lady Ridgeway Hospital for Children in Sri Lanka and Strategies to Minimize the Waiting Time