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This case study presents the results of Lean philosophy that has contributed to an international communication network service company committing itself to react to the market with high response times to requests for services provided to its consumers. In a scenario of financial turmoil and with a high rate of rejected budgets, a proposal was requested from the authors of an improvement project article. Through the mapping of the value stream, the procedures were identified throughout the process, where a potential cause was previously analyzed with a Pareto analysis. The breakdown of data analysis into rootidentified existence as the order processing time of the service provider. The proposed solution to this problem was to use the milk run to purchase parts from one of the adjacent suppliers where it was possible to use the timeframe from 25 days to 4 days from a customer 1 perspective. This making the quality of provision of the value of the company and consequently an exit from the costly scenario in which it found itself.

UTILIZANDO A FILOSOFIA LEAN PARA REDUZIR O LEAD TIME DE SERVIÇOS DE UMA ASSISTÊNCIA TÉCNICA NO RIO DE JANEIRO