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The main objective of this research is to emphasize the importance of the 5s tool in the operating system of an automotive center. The 5s with the aid of organizational sense offers a personalized quality to each type of service. With the ease of getting a self-propelled vehicle nowadays, the market for automotive services and products has grown with great force of public acceptance, and to differentiate itself from the others the quality has been a factor of extreme weight. The project is based on two types of methodology, the bibliography and practice, also known as field research, thus becoming an exploratory study. For data collection, a study was conducted in partnership with the NEWCAR Automotive Center, located in the neighborhood of Jardim Catarina, São Gonçalo-RJ, beginning in the month of may 2018 and ending in january 2019. Providing support for improvement and methods of always keeping ahead of competitors were the main points addressed.

IMPORTÂNCIA DA APLICAÇÃO DA FERRAMENTA 5S DE QUALIDADE EM UM CENTRO AUTOMOTIVO