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An efficient and effective performance in budget-constrained management has become critical in public agencies in Brazil, especially due to the current economic situation of the country. In this sense, the Armed Forces have sought tools to assist them in decision making and in efficiently allocate of such resources. The objective of the present study is to propose an optimization model of optimal allocation of financial resources, in order to maximize the level of service, that is, to increase items availability in the inventory, in a budget-constrained. The methodology was applied in a real case of the Brazilian Navy and the results demonstrate that it is possible to significantly increase customer satisfaction with the available resources, since the solution of the model increased by 50% the level of service, going from the current 24% to 74%. In addition, from a complementary modeling, it was found that an average 8% increase in the budget can generate continuous improvements in the level of service.

ALOCAÇÃO ÓTIMA DE RECURSOS FINANCEIROS PARA MAXIMIZAR O NÍVEL DE SERVIÇO NO FORNECIMENTO DE UNIFORMES DA MARINHA DO BRASIL