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When investigating accidents in public places, several gaps are identified as the behavior of the crowds and mainly problems in guiding users in an emergency situation. Therefore, the objective of this work was to develop an assessment of the emergency evacuation of a passenger terminal, taking into account the architectural form adopted and the user's perception of the orientation in the built environment. The hypothesis is that, in addition to the existence of conveniently dimensioned escape routes, one of the main factors that hinder the emergency evacuation from public places is the lack of previous knowledge of the space by users. In this way, the perception of the environment assists the user in making a decision to escape from the place at the time of an emergency. To support the work, a bibliographic review was carried out on: crowd behavior and spatial orientation. The chosen methodology was exploratory (qualitative), with the application of different methods such as the exploratory visit and semi-structured interviews. The results were partially confirmed, according to the hypothesis. It was evident that the signs for escape routes are not efficient from the users' point of view and that prior knowledge of the location is not a major factor. It can be said that the built environment influences the decision making of users, who try to locate or act, according to their perceptions

A percepção do usuário no ambiente construído em relação a evacuação emergencial de locais de grande público: o caso dos terminais de passageiros