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This paper aims to demonstrate the process of research and analysis of public transport users behavior of Natal-RN in order to elucidate problems and model the interaction between users and the system itself. The research was based on the concepts of User-Centered Design and with the participation of university students users through focus groups and participant observation. It is noteworthy that the whole process was synthesized through the development of models based on Contextual Design.

DESIGN CONTEXTUAL: UM ESTUDO DE UM SISTEMA DE TRANSPORTE URBANO SOB A ÓTICA DO DESIGN CENTRADO NO USUÁRIO