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Database administrators (DBAs) and experts face a large spectrum of procedures in order to ensure theongoing operational functionality and efficiency oftheir organization's databases and the applications thataccess those databases. Unfortunately, these procedures cannot be used directly in a multitude of specificsituations and contexts. To deal with situation specificity and contexts at hand, DBAs often cooperatewithdifferent actors such as developers, system administrators, data administrators, end users, etc. However,communication processes are often complex because (1) actors come from different domains different fromDBA’s domain (e.g. Business user) (2) the context in which a database activity (e.g. incident solving)occurs may not be shared and understood in the sameway by all actors. The paper presents how to makeshared context explicit in a cooperative work and an analysis of the cooperative work from the viewpoint ofone the actors. Making context explicit is possiblethrough a formalism allowing a uniform representationof elements of knowledge, reasoning and contexts, like Contextual-Graphs formalism. Currently, we aredeveloping an experience base that will be used bya system to support DBAs

Shared Context for Improving Collaboration in Database Administration