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This paper develops a case for a process model for addressing the challenges of Enterprise Application Integration in a Customs Department. Different methodologies that may be employed for integrating disparate business applications were evaluated and a checklist of factors to consider in identifying the most suitable in different situations was suggested. Based on this review and responses obtained from selected IT professionals, a process model for application integration was constructed and validated through expert reviews to determine its applicability. The results obtained demonstrate the model appears credible and comprehensive enough to handle most of the likely emergent issues.

A Process Model for Enterprise Application Integration: Case for a Customs Department