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espanolRESUMEN Esta investigacion sobre la experiencia de la desconfianza en la vida organizacional busca dibujar un marco integrado de los antecedentes de la desconfianza relacionados con sus consecuencias conductuales percibidas por personas legas; adicionalmente, compara las diferencias entre dos focos, personas y organizaciones. El estudio exploratorio cualitativo y cuantitativo aplica el metodo Delphi con 38 participantes procedentes de diversos paises que trabajan en diferentes organizaciones. Sus opiniones se han clasificado y comparado cuantitativamente. Los antecedentes describen un mapa mas amplio que los modelos clasicos de confianza y desconfianza, al tiempo que organizan la miriada de antecedentes especificos reportados en la literatura. Las consecuencias en los planes de conducta abarcan toda la gama de grados de insatisfaccion laboral. Estos resultados resaltan areas que las organizaciones deben cuidar para construir y mantener el nivel apropiado de confianza. Por ultimo, el marco integrado encontrado revela una importante estructura interna y diferencias entre ambos focos. EnglishABSTRACT This research on the experience of distrust within organizational life is aimed firstly at drawing an integrated framework of distrust antecedents linked to behavioral consequences as perceived by naive people; and, secondly, at comparing differences between two foci, individuals and organizations. A mixed qualitative to quantitative exploratory study uses the Delphi method with 38 participants from diverse countries working for a variety of organizations. Their opinions are classified and quantitatively compared. Antecedents depict a broader map than classical trust/distrust models while they organize the extant specific antecedents reported in the literature. Consequences on behavior intentions span over the full range of job dissatisfaction levels. These results highlight areas that organizations should watch for in order to build and sustain the appropriate level of trust. Finally, the integrated framework found reveals a meaningful internal structure and differences between the two foci.

Integrating Distrust Antecedents and Consequences in Organizational Life