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This study aims to establish a process of business risk management in a service company for the identification and treatment thereof. The risk management methodologies used were brainstorming, analysis of probability and impact, Failure Mode and Effects Analysis (FMEA) and the degree of severity. The results revealed the identification of three risks with low severity, seven medium severity and 10 high severity. The risks of high severity were defined indicators for its monitoring and action plans for their mitigation. It concludes that the application of risk management method possible to identify the risks to which the Service Provider is subject and the appropriate treatments to monitor and minimize them.  Keywords: Risk management. Business risks.Impact. Brainstorming. FMEA

Modelo de gestão de riscos em uma prestadora de serviços (Risk management model in a service provider)