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Companies are investing in Information Technology (IT) and making the most of the advantages it provides to change the negotiation process in both the internal and external market. Considering this context, we aim to investigate the use of a Transportation Management System (TMS). The general objective of this study is to assess the impact of the use of the TMS and its relationship with the operational transportation performance of companies and with the transport service providers from the users’ perception. To do so, a survey was conducted, which provided data to form a conceptual model that was validated using structural equation modeling (PLS-SEM). The result indicates that the use of a TMS has a positive impact on the operational transportation performance that, in turn, has a positive impact on the relationship with transport service providers.

revista de ciências da administração

Impacto do Sistema de Gestão de Transporte no Desempenho das Operações e na Relação com Fornecedores de Serviço de Transporte: uma percepção dos usuários