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Perhaps a good sign for an event designed to trigger debate is when, prior to it beginning, you need to change the title. ‘How compassionate is our NHS?’ Or the reformed title, ‘How compassionate is our health and social care?’ was jointly organised by Royal College of Physicians of Edinburgh, the University of Edinburgh’s Global Compassion Initiative and the Scottish Public Services Ombudsman’s Offi ce. Based on a fi ctional patient’s tale, Mary, an elderly lady, falls at home and is admitted to hospital. The tale follows Mary’s journey though initial consultations and ward moves towards discharge. It is added to by a fi ctional complaint, not dissimilar to those that occur in real life, from Mary’s daughter regarding aspects of her care. The day itself allowed the audience, comprising people ranging from patients, nurses, managers, senior and junior doctors (in hospital and general practice), psychologists, social care and third sector representatives, in addition to representatives of the funding and organising bodies themselves, to discuss and comment on the case. It also invited perspectives from invited speakers from health, social care, academia and humanities to discuss compassion in our care systems.

Cultivating Compassionate Care: Why Does it Matter and What Can We Do to Promote It?