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Several factors become apparent when a business is compelled to evaluate the decision to go with VoIP and a unified communications model or continue with one of the four conventional telephony systems model solutions. VoIP brings with it high start-up costs typically coupled with a multi- month payback period. However, these costs are followed by an ongoing total cost of operation (TCO) savings. These costs and savings impact the operations of the computer network which now would include, data; and operation of telephony and video-conferencing systems. VoIP supports unified communications across the enterprise. The purpose of this exploratory research is to examine the system tradeoffs and the cost differences among the Final-Four Models of conventional telephony systems in relation to converting to VoIP.

THE BUSINESS TRADEOFFS WITH THE FINAL FOUR MODELS OF CONVENTIONAL TELEPHONY SYSTEMS