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The criminal justice system is a complex, knowledge intensive industry where competitive advantage is achieved by effective management and deployment of human resources. It is an industry in which formal competitive intelligence (CI) human resource management processes can make a significant impact in terms of keeping communities safe and livable by selecting police officers who are committed to the agency and the agency’s mission. The industry as a whole has made significant gains in integrating information across agencies although this has not been fully exploited in respect of CI information on labor markets. This paper explores the ways in which employees and managers can share information to create knowledge to better manage the criminal justice system for competitive intelligence for human resource purposes.

EXAMINING THE USE OF COMPETITIVE INTELLIGENCE IN STAFFING MUNICIPAL POLICE DEPARTMENTS: AN EXPLORATORY STUDY