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Summary Stakeholders and Interests: Client- wants to take out a loan Credit Officer- wants to verify that client is worthy of credit approval Office Manager- to see that all guidelines are followed Preconditions: Money is needed to run their business Trigger: Client initiates credit request Minimal Guarantee: Client will know whether the credit request has been approved or declined Success Guarantee: Client has been granted total amount of credit requested Use Case for the Allocation of an Urban Solidarity Credit [4] Primary Actor: Client Scope: Microfinance Bank Level: Summary Stakeholders and Interests: Client- wants to take out a loan Guarantor- to assure clients in their group make their payments on time Credit Officer- wants to verify that client is worthy of credit approval Office Manager- to see that all guidelines are followed Preconditions: Money is needed to run their business Trigger: Client initiates credit request Minimal Guarantee: Client will know whether the credit request has been approved or declined

MICROFINANCE IN ACTION: A BUSINESS PROCESS ANALYSIS OF AN OPERATION IN NICARAGUA