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One of the ways to achieve transparency and combat corruption is by automating government to citizen interactions. The process of automating these interactions using information and communication technologies (ICTs) needs to be analyzed as a socio-technical information processing system. During the process of improving the enforcement of rules via automation, socio-cultural factors need to be considered as they play a very important role. Automating existing bureaucratic processes that are defective will not yield results. Improving the enforcement of rules is clearly the best way to combat corruption. The introduction of e-Government can play a major role in this context as it automates several processes. Without some method of categorization, assessment and modification of existing administrative processes, the formation of good policy and planning capable of leveraging the current capacity of institutions to deliver public service in a more transparent and efficient way is simply not feasible. In this paper, we propose a methodology to render transparency in governance using information and communication technologies that goes beyond mere automating existing citizen-government interactions.

IMPROVING TRANSPARENCY THROUGH E-GOVERNANCE