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Enterprise Resource Planning (ERP) software has been applied to industries to support financial accounting, procurement, human resources, customer service management and supply change management. Recently, it is being promoted to new areas, for example, higher education. This case study examines the application of ERP software to the student information management in higher education at a Midwestern university that has replaced its legacy software with an ERP system. This paper also explores critical success factors (CSF) for a successful ERP implementation discussed in the literature. In addition, this paper investigates user acceptance of this new system specifically examining the staff attitudes, concerns expressed and comfort level for the average user.

ERP IN HIGHER EDUCATION: A CASE STUDY OF SAP AND CAMPUS MANAGEMENT