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The Ontario Ministry of Education and Training’s Task Force on University Accountability first proposed key performance indicators (KPIs) for colleges and universities in Ontario in the early 1990s. The three main KPIs for Ontario universities are the rates of (1) graduation, (2) employment, and (3) Ontario Student Assistance Program loan default. This exploratory and descriptive study examined the perceptions of 12 key informants from 11 participating universities about the efficacy and effectiveness of these KPIs. The results of this study demonstrate that a clear majority of participants believe these KPIs are not having the intended impact. This paper analyzes the evidence and makes recommendations designed to foster efficient collaboration between stakeholders; it also asks all parties to clarify their goals, agreed expectations, and requirements, in order to develop effective measures of institutional performance and accountability and address the political needs of the government, the universities, and the public. Resume Au debut des annees 90, le Groupe de travail sur la responsabilisation des universites du ministere de l’Education et de la Formation de l’Ontario a d’abord propose des indicateurs de performance pour les colleges et les universites de l’Ontario. Ces trois principaux indicateurs cles de performance (ICP) pour les universites ontariennes sont (1) les taux d’obtention des diplomes, (2) les taux d’embauche et (3) les taux de defaut de remboursement des prets du Regime d’aide financiere aux etudiantes et etudiants de l’Ontario (RAFEO). Cette etude exploratoire et descriptive a examine la perception de 12 repondants cles (provenant de 11 universites participantes) envers l’efficacite de ces ICP. Les resultats de cette etude demontrent qu’en majorite absolue, les participants croient que ces ICP n’ont pas l’effet envisage. Ce rapport analyse les preuves et emet des recommandations ayant pour but de favoriser une collaboration efficace entre les intervenants. Il demande aussi a chaque partie de clarifier les objectifs, les attentes convenues et les exigences etablies dans le but d’elaborer des mesures efficaces de la performance et de la responsabilisation des etablissements, ainsi que d’adresser les besoins politiques du gouvernement, des universites et du public.

Efficacy and Impact of Key Performance Indicators as Perceived by Key Informants in Ontario Universities