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Consumer protection law is part of consumer law which contains principles or rules that are regulating and contains properties that protect the interests of consumers, while consumer law is law that regulates relationships and problems between various parties related to goods or services. included in the case of flight. The data collection technique in this research is using the library research method. While the analysis technique carried out on the legal materials that have been collected by the author will be done deductively. The results of the study indicate that there are 9 (nine) consumer rights regulated in Law Number 8 of 1999 concerning Consumer Protection. The responsibility of the airline company for the loss of consumer goods is to compensate the loss suffered by the consumer in accordance with the value experienced. This is based on Article 19 paragraph (1) of Law no. 8 of 1999 concerning Consumer Protection which explains that business actors are responsible for providing compensation for damage, pollution, and/or consumer losses due to consuming goods and/or services produced or traded.

international journal of social science and human research

Responsibility of Air Transport Companies as Businesses Actors for Theloss of Passengers’ Baggages in Review of Law Number 8 of 1999 Concerning Consumer Protection