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This research determined the effectiveness of the Introductory Training Module (MIF) in the occupational categories of the Superintendence of Tax Administration (SAT). A quantitative design of a non-experimental transectional type was used. A survey was applied and the Student T was calculated from a database generated by the researcher from personal data records, academic performance and occupational categories to determine the effectiveness of the MIF according to the evaluation model of Donald Kirkpatrick and the quality criteria of ISO 9126. As results, it is evident that there is effectiveness in carrying out the MIF, it is evident that there was learning, as there was no statistically significant difference between the means obtained by the study subjects before and after Having completed the MIF, there are changes in behavior in the application of knowledge, skills and attitudes such as the practice of institutional values and a culture of service, as well as experience in conducting the course in a virtual environment where software complies with the requirements of ISO 9126. Therefore, use this model, as well as the criteria established that establishes ISO 9126, therefore, using both the Kirkpatrick model and ISO 9126 are a useful tool for organizations to determine the effectiveness of the training their collaborators receive. 20 Revista Guatemalteca de Educación Superior Vol.3/No.1/2020 ISSN: 2708-9584 Facultad de Humanidades Escuela de Estudios de Postgrado

Efectividad del Módulo Introductorio de Formación de la Superintendencia de Administración Tributaria