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Today the concept of organizational citizenship behavior is a new concept in Vietnamese enterprises especially in the service sector whereas employees is are always at the forefront of enterprises. Based on the point of view of social exchange and internal services, this study identifies factors that affect serviceoriented organizational citizenship behavior of aviation personnel. This study provides theoretical and practical implications for the aviation industry in developing countries as well as specific suggestions for aviation enterprises to develop organizational behavior of employees and to manage them strategically. The sample includes 298 employees working in the Vietnamese aviation industry. The regression analysis is employed to explore job Ngô Thị Thanh Huyền. Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh, 14(1), 114-127 115 service oriented organizational citizenship behavior, work engagement satisfaction and work engagement that have a strong influence on extra-role behaviors. The psychological capital factors and perceived organizational support also significantly affect the positive behavior of employees at work. Discussions and implications are presented along these statistical results.

tạp chí khoa học đại học mở thành phố hồ chí minh - kinh tế và quản trị kinh doanh/tạp chí khoa học đại học mở thành phố hồ chí minh- kinh tế và quản trị kinh doanh

Các yếu tố tác động lên hành vi công dân tổ chức định hướng dịch vụ của nhân viên tại các doanh nghiệp ngành hàng không Việt Nam