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Background. One of the key success factors in the activities of the modern organization is working with suppliers. In some cases, the content of this cooperation is codified in the form of formalized procedures. This is when the organization introduces a standardised quality management system in compliance with ISO 9001. Diagnosis and improvement of cooperation with the suppliers in this kind of organizations can be based on a methodological approach known as action research. In the article an attempt of illustration the possible use of action research as an approach to science on the one hand and on the other – practical solutions supplier relationship management problems. Research aims. The objective of this article is to present possibilities of using action research as a research approach useful in diagnosing and designing a path of cooperation between a business enterprise and its suppliers. Methodology. The article is based on a review of the carefully selected literature on the genesis, essence, and characteristic features of action research. Additionally, it includes an exemplification of the specific use of the action research process and techniques in diagnosing as well as a proposed procedure for improving cooperation with suppliers in a business enterprise representing the heat generation sector. Key findings. The research results include the following: presenting the genesis of action research, identifying the ways of defining action research, mapping the most important features of this approach, as well as showing its usefulness in solving a particular business management problem arising out of cooperation with suppliers within the context of the binding requirements specified in the standard ISO 9001:2015. The results of the literature research are of a universal character. Because the empirical research was conducted in just one enterprise representing a specific industry sector, its results cannot be generalized uncritically. Simultaneously, it should be noted that the methodological approach used in the research * Jagiellonian University. E-mail: monika.jedynak@uj.edu.pl

The Use of Action Research in Diagnosing and Improving Cooperation Between an Enterprise and Its Suppliers