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The goal of this book is to bring forward new knowledge about trust and processes in an organizational context. We argue that there is a need, on the one hand, to explore how trust is formed through processes of social interactions in which social actors observe, reflect upon and make sense of trust behaviour and its meaning in an organizational and social context. On the other hand, we need to explore how trust forms a constitutive element in social processes more generally in organizations. The goal of this book is to explore these two aspects of the intertwining of trust and social processes within and between organizations. Trust understood as ‘confident positive expectations regarding another’s conduct’ (Lewicki et al., 1998, p. 439) is today often seen as a precondition for social and economic development. Further, trust is sometimes regarded as a phenomenon that can be found – but not created (for example Sabel, 1993). Research shows, however, that trust can be influenced and manipulated through both social institutions and social interaction. Institutional arrangements, such as regulations and norms, can enable trust-relations at the interpersonal and inter-organizational level (Bachmann, 2001; Bachmann and Inkpen, 2011). Interaction with third parties (Burt and Knez, 1995; Ferrin et al., 2006; Lau and Liden, 2008) or management systems (Mayer and Davis, 1999) can also facilitate trust. Finally, trust relies on social processes of sensemaking that allow actors to explore and make sense of the foundation of trust at the interpersonal and institutional level (Fuglsang and Jagd, 2015). Together, these different insights show that while the basic propensity to trust may be difficult to impact, because it is formed in early childhood (Erikson, 1965), anchored in culture (Saunders et al., 2010) and probably relatively stable over time (Fleeson and Leicht, 2006), the

Studying trust as process within and between organizations