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espanolEl objetivo del presente estudio es analizar las relaciones entre los Big Five y la resistencia con el agotamiento emocional en una muestra multiocupacional. La muestra esta compuesta por 311 trabajadores de diferentes sectores, aunque predominan los pertenecientes al sector servicios. Se les aplicaron los cuestionarios MBI, BFI y CD-RISC, mediante un diseno transversal. Tal como esperabamos por estudios anteriores hemos encontrado asociaciones significativas entre las variables seleccionadas. Mediante regresion multiple obtuvimos la capacidad predictiva de los factores de personalidad Neuroticismo, Conciencia y Resistencia. Asimismo, en nuestro estudio hemos encontrado que la resistencia actua como moderador entre la personalidad y el agotamiento emocional, ya que la resistencia presenta interaccion con el factor de personalidad Conciencia. De esta manera, se pone de manifiesto la importancia de los factores de personalidad en la dimension fundamental del burnout, el agotamiento emocional; asi como de la resistencia, una variable poco estudiada que se presenta prometedora en el contexto laboral. La relevancia de tales asociaciones se incrementa al ser escasos los estudios que han abordado esta problematica. EnglishThe aim of this study is to analyze the relationship between personality (Big Five) and resilience, with emotional exhaustion in a diverse sample. The sample is 311 workers from different sectors, but predominantly within the service sector. We use MBI, BFI and CD-RISC, as instruments in a cross-sectional design study. As expected by previous studies, we have found significant associations between selected variables.. Moreover, we found that resilience acted as a moderator variable between personality and emotional exhaustion, as results has shown a significant interaction between Resilience and Conscientiousness. By multiple regression analysis, we obtained the predictive capability of the personality factor Neuroticism, Resilience, and the product of Conscientiousness and resilience. Consequently, it highlights the importance of personality in the core dimension of burnout, emotional exhaustion. Further, resilience is a promising variable to be considered in organizational and employment studies. This is relevance as few studies have addressed this problem.

Los Big Five y el Efecto Moderador de la Resistencia en el Agotamiento Emocional