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The health sector is considered one of the most important sectors in the application of the IT system because of its impact on improving the quality of services provided. In this study, we identify the impact of using the IT system in improving the quality of health care in Yemen hospitals (Sana’a capital city). In order to achieve this goal, we designed a questionnaire for hospital staff in the capital city of Sana’a appointed by eight randomly selected hospitals divided into three public hospitals and five private hospitals. The questionnaire consisted of 36 paragraphs with detailed questions answered by 407 employees. We identify four dimensions for attitudes about healthcare IT adoption: time, effort, cost, safety. We find positive correlations between healthcare IT adoption and improvements in quality of care across all four dimensions. In conclusion, our study highlights a number of recommendations, including the importance of enhancing the effectiveness of the database to provide health services with high efficiency, the need to adopt the information technology system in all health sectors and attention to the maintenance of devices and websites and challenge them continuously, attracting healthcare professionals specialized in the use of computer systems and rehabilitation of hospital staff by holding training courses. Our study also points to the importance of linking all sections of the hospital in one network system so that communication between them internally and work to link hospitals in the capital city of Sana’a with an external network to facilitate the exchange of information between them.

Improving the Quality of Healthcare by Using Information Technology System in the Hospitals of Yemen