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This study analyzed how smartwork environment perceived by employees in global financial service industry (GFSI) influences their organizational commitment and innovative behavior. Data were collected through a questionnaire survey from 147 respondents randomly selected from seven global financial service firms in Seoul, Korea, where all three types of smartwork setting (working at home, mobile office, and smartwork center) are utilized. We found that no specific characteristic of smartwork environment (presenteeism, IT complexity, security risks, task interdependence) was significantly related to organizational commitment. For innovative behavior, only IT complexity and security risks of smartwork environment appeared to be significantly related. Contrary to our expectations, it was found that the negative emotion and stress of employees as to the complexity of IC technology and IT security risks can actually inspire their innovative behavior.

The Effect of Smartwork Environment on Organizational Commitment and Innovative Behavior in the Global Financial Service Industry