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The objective of this paper is to introduce a new philosophy that when integrated with existing methodologies, will improve customer service within the manufacturing sector. This paper intends to provide the reader with an understanding that the entire operation has to be involved and collectively focused in order to continuously exceed customer expectations. Short falls of existing systems will be examined with a key focus on the importance of not tying all expectations on MRP, a historical algorithmic electronic scheduling system.

Material Resource Planning (MRP): Will You Need MRP without the Customer?