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It is obvious that no government or business operation can be done without some kinds of involvement of ICTs in the process. However, research shows that, the policies and implementation of ICTs in delivering public services face several challenges in different countries due to country level peculiarities and cultures. These challenges are socio-technical from the prospective of soft and hard implications of the eGovernment systems. This paper tries to follow the soft or social issues limiting the efforts in designing and implementing ICT policies in Ghana. We identify some of the challenges in respect of the policy makers and back and front office users of ICT systems. This paper has therefore, elaborated the concept of eGovernment within context of the understanding of the lay ICT policy maker and systems users of Ghana. The issues addressed in this article range from development to the sustainability of eGovernment systems, policies and stages that resonate with norms and culture, political and the administrative style of Ghana.

The Concept of eGovernment: ICT Policy Guidelines for the Policy Makers of Ghana