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We present an enhanced framework for sentiment analysis which can be used for universities to improve student retention, teaching, and facilities. In addition, our proposed framework can be an important source for further analysis and improved decision-making. To best of our knowledge, this is the first work which targets student comments within surveys. We believe that students’ comments are a good source to capture the overall students’ sentiment. Our framework shows 0.8 accuracy when using 4 grams.

An Enhanced Framework for Sentiment Analysis of Students' Surveys: Arab Open University Business Program Courses Case Study