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The purpose of this paper is to describe a detailed and sequential methodology in industrial processes improvement using simulation models. In order to strengthen this academic approach, its application is explained through a case study developed in a medium size company that manufactures windows, doors and facades established in Bucaramanga, Colombia. The article presents the description of the industrial process, the development of the simulation model and the experimental results obtained with its conclusions. The main benefits of this research include: First, the adjustment of basic industrial engineering terms of efficiency and capacity to the specialized simulation software ARENA®, second, the performance analysis of a complex manufacturing process, and finally, the techniques used for the improvement of the performance measures avoiding trial and error techniques.

APPLICATION OF INDUSTRIAL ENGINEERING THEORIES FOR A REAL MANUFACTURING PROCESS IMPROVEMENT USING SIMULATION MODELLING