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The form of assistance services is oriented towards public complaints on emergency services. In addition to the positive aspects of this service, there are also negative impacts such as sending fake data or misuse of someone's data. Therefore a Complaint Service security system is created using the Two Central Facilities Protocol, assisted by cryptographic security methods using the RC6 algorithm, which aims to find out that the reporter is actually logged in and for the reporter, report data security using the RC6 algorithm which is used when encryption and decryption of reporting data is sent to the police station or police station. From the system, obtaining the assessment of the user or user, the following are aspects of the assessment: Usability, Information Quality, and Interaction Quality from all aspects get an average value of 81%, 82.8%, and 83.1%.

proceedings of the proceedings of the 7th mathematics, science, and computer science education international seminar, msceis 2019, 12 october 2019, bandung, west java, indonesia

Implementation of Rivest Chiper Cryptography (RC6) with One Time Password (OTP) and Two Central Facilities Protocol in Complaint Service System