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A strong case can be made for competitive intelligence (CI) as a tool to enhance the competitiveness and, by extension, the innovation capability of South African companies, organizations and institutions, and South Africa as a whole. CI is a business discipline that is used by companies and countries alike as a means to improve competitiveness by making better use of information (managing and applying information to create actionable knowledge). It could form an integral part of efforts to enhance the competitive behaviour of South African companies and society as a whole.

Innovation and competitiveness in South Africa: the case for competitive intelligence as an instrument to make better use of information